How long will my custom piece take to make?
Every piece is made to order. Please allow a maximum of 3-5 weeks for your garments to be completed from the time of purchase. This includes custom pieces as well as ready-to-wear.
Do you offer a rush service?
Yes! If you are planning on ordering a piece for a specific event, please contact us noting the date you need the item by and we will let you know if it will be possible to meet your deadline, and if a rush service fee will be applicable.
RETURNS AND EXCHANGES
At Pisces Rising, we want you to be completely satisfied with your purchase. Here's how our return and exchange policy works:
- We accept exchanges or store credit for ready-to-wear pieces only. This includes tops, dresses, and any items that have not been customized.
- Cash-back refunds are not offered.
- All custom orders are final sale.
- All sale items are final sale.
Conditions for Return/Exchange
If you wish to exchange or return (for store credit) an item purchased from Pisces Rising, please follow these guidelines:
- Initiate a return authorization request within 14 days of the delivery date by contacting us.
- Ship the return back to us within 7 days of receiving approval for the return.
- Items must be in new and unused condition, with all original packaging.
- We cannot accept items that show signs of wear or use for exchange or return (for store credit).
- We reserve the right to decline returns that do not meet our policy or are sent back without prior written approval.
- For international returns, return shipping labels are not covered by us, but we can provide the return label at cost.
We take pride in the craftsmanship of every Pisces Rising piece. Therefore, we offer a one-year guarantee on stitching defects for every garment. If you encounter any of these issues within the first year, we're here to help.
We offer alterations on a case-by-case basis to ensure your Pisces Rising purchase fits you perfectly. Alterations may include sleeve shortening, re-lining, and more. To inquire about alteration fees, please contact us with details about your desired alteration.
Thank you for choosing Pisces Rising. We're here to make sure you love your pieces as much as we do.
How long does shipping take?
All orders are shipped via UPS standard shipping (tracked with signature release), unless otherwise specified. Please visit ups.com for local standard shipping times.
How much does shipping cost?
We are happy to offer free shipping within the continental United States via UPS for all orders over $300. For orders under $300, we offer pick up within New York City or standard ground shipping via UPS to be calculated at checkout.
Will I be contacted when my order has shipped?
You will be contacted via email when your purchase has been fulfilled and sent a tracking number as soon as your order is processed for pick up. For all local orders, you will be contacted to arrange pick-up/courier drop-off as soon your purchase is complete.
Do you ship internationally? How much is international shipping?
Yes - Pisces Rising ships worldwide! For international shipping, please contact us for a quote. Please note: that all packages may be subject to customs duties and taxes. the limits for duty-free packages are regulated by local customs authorities; please check your country's customs website for more information.
Can I change my delivery specifications once my order has shipped?
Orders will be shipped according to customer's specified address. Pisces Rising is not responsible for items delivered to incorrect shipping addresses or for any lost and/or stolen merchandise incurred upon shipping.
Will I be charged shipping duties?
Shipping duties are out of our control. In our experience most customers do NOT get charged with more than a few dollars in customs charges, however it varies by country. Please note that the duties are paid directly to the customs office, and is not offered back if you decide to make a return.